This Hosting Agreement is between Liveinhost and the individual whose signs Liveinhost’s service order and order form incorporating this Agreement by customer. This Agreement governs Customer’s use of Liveinhost’s service.
The term of the Agreement shall begin on the date that customers register his/her account with Liveinhost and shall continue in effect as long as the Customer subscribes or uses softwares or services Liveinhost provide.
2.Billing and Payments
Customer’s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. If the customers provides credit/debit card for invoice payment, Customer authorizes Liveinhost to bill subsequent fees to the credit/debit card.
There is no refund policy that we offer to our customers. We only provided Free one month hosting for Shared Hosting plan.
4. Service Cancellation
In event that the Customer is no longer planning to use Liveinhost’s service, Customer must request the service cancellation via Liveinhost’s Client Area at least fourteen (14) days prior to next billing cycle.
5. Service Suspension
Liveinhost will suspend the service that customers subscribes upon three (3) days of invoice overdue, in event of AUP violation or as requested by law enforcement or regulatory agency.
6. Service Termination
Liveinhost will terminate the service that customer subscribes upon seven (7) days of invoice overdue, in event of AUP violation or as requested by law enforcement or regulatory agency.
7. Backup Copy
Liveinhost does not backup any data on VPS and Dedicated Servers that customers subscribe with us. Customer should perform backup on their own, purchase an additional backup service with Liveinhost, and takes any other precautionary actions to ensure the safety of their data. In event of server failure, customer will be provided with a fresh service without any existing data. Liveinhost cannot be held accountable for data loss occurs inside our network & servers.
8. Infrastructure Upgrade
Maintenance, upgrades and other changes in Liveinhost’s network, including but not limited to changes in its software, hardware, and service providers, may affect the operation of Customer’s hosted data, content and applications. Liveinhost reserves the right to change its network at our own discretion, and Liveinhost shall not be liable for any resulting harm to Customer.
9. Bandwidth Usage
In event that a customer exceeds the allocated bandwidth as stated in the order, Liveinhost will suspend the server until the next billing cycle, or until the customer is upgrading the limit of their bandwidth allocation.
10. Harassment And Abuse
Liveinhost does not tolerate abuse of any kind towards our employees. This includes all verbal harassment, yelling, swearing, rudeness, threats, and any intentionally disruptive behavior directed at Liveinhost or any of it’s staff and agents. Violation of this terms will results in service termination.
11. Export Control Laws
Liveinhost service is currently prohibited to be sold or re-sold to Cuba, North Korea, Iran, Iraq, Libya, Syria, Sudan, Pakistan, China or to any other countries listed at United States trade sanctions.
12. Force Majeure
Liveinhost shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond Liveinhost control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, epidemic, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
13. Disclaimer Of Warranties
LIVEINHOST DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS.
We reserve the right to refuse providing (either new or continuing existing) service and/or conducting business to/with anyone at any time for any reason at our own discretion. This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and SUPERSEDES and replace any prior understanding or communication, written or oral. TOS and AUP are subject to change at any time at Liveinhost’s sole discretion.